Modules

• Observe personal and work place hygiene practices.
• Practice health, safety and security Practices.
• Provide effective customer care.
• Practice effective workplace communication.
• Perform computer operations.
• Develop Customer Service Fundamentals.
• Develop and Upkeep Industry Knowledge.
• Develop Coffee Knowledge.
• Prepare and serve coffee beverage.
• Perform basic maintenance of machine equipment.
• Perform basic cashiering and general control procedures.
• Practice Good Work Ethics.
• Working in a Team Environment.